To book your swim with dolphins program, click on the book now button, pick a date and get started, it's that easy! Our customer service team will be happy to help you with any questions you may have through our web chat, email: info@delphinus.com.mx and whatsapp.

Yes; at Delphinus we want you to have a great time and feel as comfortable as possible. There are onsite bathroom facilities, showers, changing areas, towels and secure lockers for personal items.

Yes. We do our best to make this experience available for everyone. When making your reservation, it is important that you mention any special requirements. Our reservations agent will confirm whether we can offer the best option for your comfort and safety. We ask that participants with special requirements be accompanied by an adult during the dolphin interaction program.

Dolphins receive a specific balanced diet according to their age, activities and development. During the activity, trainers may occasionally explain to you how to, but they are the only ones that can feed them. Feeding the dolphins in any other way is not permitted as eating food that is not included in their established diet can affect their health.

Yes. Delphinus has a professional photography and video team as well as the best equipment. After your swim with the dolphins, you'll be able to purchase the videos and photographs taken of you.

No. For safety reasons and to avoid distracting the dolphins, participants are asked not to bring video or photography cameras to the wet areas around the dolphinariums. Your companions will be able to take photos in the designated areas. For safety, designated areas are away from wet areas.

You will only be able to use the Delphinus areas in the hotel or park. The use of the hotel's facilities and amenities (pool, bar, common areas, among others) or parks is not permitted. If you purchase a Dolphinclusive or Dolphin Tour package, it does include the entrance fee and the use of the facilities of the corresponding parks. 

You are only allowed to bring one guest. If you will be swimming with dolphins, your guest will not be able to go to the wet areas such as the dolphin dock. Our locations can be very large, but we have several waiting and observation areas available for guests.

This is absolutely doable; our team has been trained to make sure everyone can get the most out of this experience. Please indicate the nature of the disability so that we can properly consider it and we can best accommodate. Some of the dolphins are particularly sensitive and affectionate to visitors with special needs, so they can be quite adaptable to them. One thing we are sure of is that this will be an exciting time for special-needs individuals.

Yes, depending on the pregnancy's stage they can perform different activities. However, if the pregnancy is very advanced, the Foot Push activity will not be possible.

All kids are welcome at Delphinus! If your child is not participating in the program, we ask that a responsible adult accompany them at all times. Non-participating family members are free to watch and enjoy the dolphins from the companion areas designated for this purpose.

Yes. Everyone who participates in our programs must wear a life vest. We provide participants with a life vest adapted to their weight and size.

We recommend that you book in advance, especially if you plan to visit us during high season, because our interaction programs have a limited number of participants.

We provide each visitor with a life vest to be used during the program activities, so don't worry if you don't know how to swim. Our staff is trained to make sure you feel safe, comfortable and ready to enjoy your dolphin experience.

Yes. If you make your booking online with days in advance, you get a special discount. Also, if you sign up to our newsletter, you will receive special prices, discounts and promotions before anyone else!

You can either get there by car or use our roundtrip shuttle service for $10 USD per person or $10 USD per booking to the Interactive Aquarium, which you will have to pay online. The shuttle will pick you up directly at either your hotel or one of our rendezvous points. 

• From Cancun / Hotel zone resorts to Interactive Aquarium
• From Riviera Maya resorts to Delphinus Riviera Maya.
• From Puerto Juarez and Playa Mujeres resorts to Delphinus Playa Mujeres.
• From Puerto Morelos resorts to Puerto Morelos Delphinus.
• Delphinus Punta Cancún cannot provide transportation.

For security reasons, accompanying members will not have access to the deck or wet areas but they will be able to watch all the activities from the designated companion area.

The program is divided in two parts: on-deck briefing and explanation for touching the dolphins (out of the water) and interaction with the dolphins (in the water).

The duration depends on the option you pick. First you will get some out-of-water basic training to get you ready for swimming with the dolphins. All activities have a towel, lockers and a life jacket included.

Depending on the package, you will be doing various activities such as kissing and interacting with your new sea friends. You will also learn about their anatomy, nature, intelligence, diet and personality. We promise it will be an awesome experience.

Prices will vary depending on the number of participants, duration and type of activities. You can have a look at our options so you can choose the most suitable package for you and your family. 

Unfortunately, we are unable to offer transportation to anyone other than the participant and one accompanying member.

Not at all. They are very friendly and curious about human beings and, if treated gently, have been known to develop strong bonds of love and respect with humans.

Yes, each person who books a dolphin interaction program at Cancun Interactive Aquarium or Delphinus Riviera Maya is allowed to bring one accompanying member along at no extra cost for transportation. If you book online, please specify in the comments section that someone will accompany you.

The Delphinus habitats are 4 meters deep on average (13 ft). However, there are also more shallow areas and platforms.

The minimum height requirement is 1 meter (3.3 ft). Children under the age of 8 must be accompanied by an adult during the interaction (both must purchase a ticket).

The minimum age requirement for the Delphinus Trek program is 12 years old.

Yes, with all the Xel-há, Xcaret, Xplor and Xenses all inclusive packages. We provide optional transportation with a $10 USD fee per person to Delphinus Riviera Maya, Delphinus Puerto Morelos and Delphinus Playa Mujeres or $10 USD per booking to the Interactive Aquarium Cancun.

For more information about transportation click here.

Swimming with dolphins is an experience that can be enjoyed by everyone at any age since we have several swim programs to suit everyone. Children younger than 8 years old must be accompanied by an adult (both must have a ticket). Our staff is trained to help seniors along the way to make their experience an unforgettable one.

Appropriate footwear, swimwear and an open mind to get in touch with nature. Personal cameras are not allowed in the dolphin swim program areas.

For your own safety and the dolphins', you will not be allowed to wear any sunscreen or jewelry. You will be given a locker to store your personal belongings.

Because we know that you’re on vacation and we want you to enjoy it to the fullest, we try to be as flexible as we can when it comes to rescheduling as many times as you want; we’ll just ask you to do so at least 24 hours in advance for better availability. You can request a refund with an 8% operating cost recovery fee 48 hours before your activity. No-shows and/or last minute (same day) cancellations will automatically charge for full price. For more information, please send an email to info@delphinus.com.mx or chat with us on our website or whatsapp.

It is not available for children under 8 years, pregnant women, people with heart, lung and ear diseases.

It is important to mention that, upon arrival at the location, minors will be evaluated if they meet the minimum size and shoulder width for the Sea-Trek^® equipment. The age is suggested for children due to the dimensions and weight of the equipment.

Swimming with dolphins schedules are similar, in most of our habitats, but they can vary depending on availability, seasonally or because of a weather situation, based in the schedule in the following table:

Interactive Aquarium from 10:00 to 17:00 hours.

• Couples Dreams: 10:00, 11:00, 12:00, 13:00, 14:00, 15:00, 16:00, 17:00.
• Premium: 10:00, 11:00, 12:00, 13:00, 14:00, 15:00, 16:00.
• Ride: 10:00, 11:00, 12:00, 13:00, 14:00, 15:00, 16:00, 17:00.
• Splash: 10:00, 11:00, 12:00, 13:00, 14:00, 15:00, 16:00, 17:00.

Playa Mujeres from 10:00 to 17:00 hours.

• Couples Dreams: 8:30, 10:00, 11:30, 13:00, 14:30, 16:00.
• Family Dreams: 8:30, 10:00, 11:30, 13:00, 14:30, 16:00.
• Ride: 8:30, 10:00, 11:30, 13:00, 14:30, 16:00.
• Supreme: 8:30, 10:00, 11:30, 13:00, 14:30, 16:00.
• The One: 8:30, 10:00, 11:30, 13:00, 14:30, 16:00.

Punta Cancún from 10:00 to 17:00 hours.

• Couples Dreams: 9:00, 10:15, 12:50, 15:25.
• Ride: 9:00, 10:15, 11:50, 12:50, 14:25, 15:25, 17:00.
• Splash: 9:00, 10:15, 11:50, 12:50, 14:25, 15:25, 17:00.
• Supreme: 9:00, 10:15, 12:50, 15:25.
• The One: 9:00, 10:15, 11:30, 16:30.

Puerto Morelos from 10:00 to 17:00 hours.

• Couples Dreams: 8:30, 10:00, 11:30, 13:00, 14:30, 16:00.
• Ride: 8:30, 10:00, 11:30, 13:00, 14:30, 16:00.
• Splash: 8:30, 10:00, 11:30, 13:00, 14:30, 16:00.
• Supreme: 8:30, 10:00, 11:30, 13:00, 14:30, 16:00.
• The One: 8:30, 10:00, 11:30, 13:00, 14:30, 16:00.

Riviera Maya from 10:00 to 17:00 hours.

• Couples Dreams: 8:30, 10:00, 11:30, 13:00, 14:30, 16:00.
• Ride: 8:30, 10:00, 11:30, 13:00, 14:30, 16:00.
• Splash: 8:30, 10:00, 11:30, 13:00, 14:30, 16:00.
• Supreme: 8:30, 10:00, 11:30, 13:00, 14:30, 16:00.
• The One: 8:30, 10:00, 11:30, 13:00, 14:30, 16:00.

Xcaret from 10:00 to 17:00 hours.

• Interax: 10:00, 10:45, 11:30, 12:30, 13:30, 14:30, 15:15, 16:15, 17:10.
• Primax 6: 11:30, 12:30, 13:30, 15:15.

Xel-Há from 10:00 to 17:00 hours.

• Interax: 9:30, 10:45, 12:00, 13:15, 14:30, 15:45.
• Ride: 9:30, 10:45, 12:00, 13:15, 14:30, 15:45.
• Primax6: 9:30, 10:45, 12:00, 13:15, 14:30, 15:45.
• Trainer for a day: 9:30.
• Trek: 10:45, 12:00, 13:15, 14:30.

Yes, our dolphins are trained to be around people and feel very comfortable interacting with our visitors. They are in their environment so they may disappear for a moment but they’ll be back – sometimes to swim right next to you.

Yes, all swims with dolphins programs have a limited guest capacity. If this number is not filled with your reservation, other members can be added to the same interaction to complete the total number of that group. Only the Couples and The One interactions are exclusive for two and one person respectively.